What happens to my package or promo code if I missed a ride?

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• The promo code isn't working

  The promo code is considered used when you use it on a trip that was canceled (after the safe time of 2 hours before the ride time) or missed. The promo code will be available only on the phone number registered on the application. If you still need ...

• If I cancelled my ride, what happens to the promo code?

  If you booked a trip and canceled it in the safe time (2 hours before the ride time) according to the cancellation policy, the promo code will be reverted back again for your next ride. If you still need further assistance, Please contact our support ...

• I can’t use the promo code

  Make sure that the promo category meets the ride category and that you didn't consume all the trips using this promo code. In case you face any technical issue, please contact our support team to further assist.

• Can I use a promo code with package?

  You cannot use promo codes on rides where the package is enabled. If you still need further assistance, Please contact our support team

• How to apply promo code?

  Tap on ""Apply Promo Code"" before selecting ""Book"". You can also enter the promo code manually. If you still need further assistance, Please contact our support team