Can’t find the upcoming/past trips or can’t view trip details

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• How do I check my trip fare?

  You can check trip fare by going to the side menu then select "Your Trips" and swipe up and the trip details will appear. If you still need further assistance, Please contact our support team

• When can I see the private ride details?

  - Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...

• How can I track the trips and validity days left on my package?

  Go to the side menu and select "Packages", there you will find all details like the available trips and the number of days left on the package. If you still need further assistance, Please contact our support team

• How to find my pick up point from Swvl app?

  From your Trip details: Select " To station" and open google maps while your Phone's GPS is on. Also, you can use your device's default map app to get the walking directions to the station. If you still need further assistance, Please contact our ...

• How can I cancel the trip through the app?

  You can cancel your booking by doing the following: - Go to the side menu and select 'Your trips' then 'Upcoming trips' - Open the ride you want to cancel - Swipe up and tap 'Cancel Booking' to confirm. If you still need further assistance, Please ...