When can I see the private ride details?
- Once the payment is done you will have a visibility on the ride details on the upcoming trips
- Captain name is visible 6 hours before the ride time.
- Plate number is visible 2 hours before the ride time.
- Captain's phone number is visible 20 minutes before the ride time.
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How can I request a private bus?
Private buses are available within Cairo and for travel and should be requested at least 24 hours before the desired ride time. You can request a private bus by following the below: - Go to the side menu - Select "Private Bus" - Choose your pick-up ...
Are pets allowed in private rides?
Yes, pets are allowed on private bus rides as long as the pet is small, quiet and should be inside a pet box. If you still need further assistance, Please contact our support team
I missed my ride
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...
Where can I see my boarding pass?
The boarding pass is your booking number, you will need to give your boarding pass to the captain when you check in and out the bus for faster and easier process, you will be able to see your boarding pass in "your trips" , "upcoming" , The boarding ...
Can I use my regular package in a travel ride?
Please note that available packages are categorized based on your previous rides and they change depending on your usage. Please make sure you read all the package details before choosing the suitable one, as you won't be able to use regular packages ...