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What happens to my package or promo code if I missed a ride?
Missed trips are automatically charged and the promo code or package on a missed trip will be considered as used. If you still need further assistance, Please contact our support team
The promo code isn't working
The promo code is considered used when you use it on a trip that was canceled (after the safe time of 2 hours before the ride time) or missed. The promo code will be available only on the phone number registered on the application. If you still need ...
How to book a ride?
To book a ride: - Select "Where to", and enter the destination you are going to - Select "From my location" and enter your pickup location -The app will provide you with all trips near the selected locations and the available timings will appear the ...
When can I see the private ride details?
- Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...
I can't track my ride on the app
The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...