I can't track my ride on the app

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• How can I track my Captain on the Swvl app?

  The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...

• I can’t reset my password

  If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.

• How to book a ride?

  To book a ride: - Select "Where to", and enter the destination you are going to - Select "From my location" and enter your pickup location -The app will provide you with all trips near the selected locations and the available timings will appear the ...

• How to report feedback about a captain/ride?

  Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback. If you still need further assistance, Please contact our support team

• The captain was smoking/eating during the ride

  Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ...