How to report feedback about a captain/ride?
Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback.
Related Articles
The captain was smoking/eating during the ride
Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ...
The captain was unprofessional
We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.
Captain is playing loud music
According to our policy, the captain shouldn't turn on the radio or play music unless requested by one of riders. In case the music is too loud or you prefer to turn it off, please request so from the captain. If the captain disagrees, please contact ...
The captain's driving was unsafe
Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...
I missed my ride
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...