The captain was smoking/eating during the ride

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• Is eating & drinking allowed on the bus?

  For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team

• I missed my ride

  The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...

• How to book a ride?

  Travel rides are scheduled, fixed-route bus trips between cities. You choose a fixed departure time and board at a specific station. Step-by-Step Booking 1. Set your route: Tap "Where are you going?" on the home screen. Enter your pickup area (e.g., ...

• How to report feedback about a captain/ride?

  Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback. If you still need further assistance, Please contact our support team

• When can I see the private ride details?

  - Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...