The captain was smoking/eating during the ride
Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.
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I missed my ride
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...
Is eating & drinking allowed on the bus?
For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team
How to report feedback about a captain/ride?
Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback. If you still need further assistance, Please contact our support team
When can I see the private ride details?
- Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...
I can't track my ride on the app
The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...