The captain was smoking/eating during the ride

The captain was smoking/eating during the ride

Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well. 
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      For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team
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      Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback. If you still need further assistance, Please contact our support team
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    • The captain was unprofessional

      We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.