The captain was unprofessional

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• Captain is playing loud music

  According to our policy, the captain shouldn't turn on the radio or play music unless requested by one of riders. In case the music is too loud or you prefer to turn it off, please request so from the captain. If the captain disagrees, please contact ...

• The captain's driving was unsafe

  Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...

• The captain is not answering his phone

  Make sure you remove the (+2) before dialing. In case it's ringing and the captain isn't answering, please reach out to the support team for further action.

• What is the Captain Waiting Policy?

  The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road constructions. If you still need further assistance, ...

• I want to book a different vehicle/captain

  Kindly note that you can't choose a specific vehicle or captain. If you still need further assistance, Please contact our support team