The captain is not answering his phone
Make sure you remove the (+2) before dialing. In case it's ringing and the captain isn't answering, please reach out to the support team for further action.
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How to change email address, phone & name
Phone numbers and e-mail IDs are unique to each user. The same phone number and email can't be used for more than one account. If you already have an account you will only be able to change the email from: - Go to "Settings" - Write the new email in ...
The captain was unprofessional
We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.
Captain is playing loud music
According to our policy, the captain shouldn't turn on the radio or play music unless requested by one of riders. In case the music is too loud or you prefer to turn it off, please request so from the captain. If the captain disagrees, please contact ...
The captain's driving was unsafe
Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...
What is the Captain Waiting Policy?
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road constructions. If you still need further assistance, ...