What is the Captain Waiting Policy?
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road constructions.
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What is the private bus waiting Policy?
The bus will be waiting 20 minutes after the start time of the ride until you got onboard. If you still need further assistance, Please contact our support team
Captain is playing loud music
According to our policy, the captain shouldn't turn on the radio or play music unless requested by one of riders. In case the music is too loud or you prefer to turn it off, please request so from the captain. If the captain disagrees, please contact ...
What is the private bus cancellation Policy?
The booking cancellation policy is as follows: - FREE cancellation before 12 hours - 50% refund between 6 to 12 hours - 0% refund within the last 6 hours If you still need further assistance, Please contact our support team
The captain was unprofessional
We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.
The captain's driving was unsafe
Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...