How can I track my Captain on the Swvl app?

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• I can't track my ride on the app

  The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...

• The captain/bus info didn't match the app

  When the ride starts, you will be able to see the captain’s name, bus model & license plate. Any changes to the trip will be communicated, such as trip transfer. Captains shouldn't use different buses or send someone else to do the ride on their ...

• How to get information about the captain and bus?

  The captain and bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use the "Track Your Active Ride" option once the ride starts. If you still ...

• How to find my pick up point from Swvl app?

  From your Trip details: Select " To station" and open google maps while your Phone's GPS is on. Also, you can use your device's default map app to get the walking directions to the station. If you still need further assistance, Please contact our ...

• What are the health & safety precautions undertaken by Swvl?

  At Swvl, we try our best to take safety precautions to ensure everyone’s safety. Captains have direct instructions to wear masks all the time during the ride. The captain should advise the riders to use their masks as well however there is no ...