How to get information about the captain and bus?

• Related Articles

• The captain/bus info didn't match the app

  When the ride starts, you will be able to see the captain’s name, bus model & license plate. Any changes to the trip will be communicated, such as trip transfer. Captains shouldn't use different buses or send someone else to do the ride on their ...

• How can I track my Captain on the Swvl app?

  The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...

• The captain's driving was unsafe

  Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...

• The condition of the bus wasn't good

  Captains should maintain the quality of the bus. If the quality of the bus is not up to standards, you can contact our support and we will take proper action. Kindly note that after the trip ends you can rate the ride and leave feedback from the app.

• The captain was smoking/eating during the ride

  Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ...