The condition of the bus wasn't good
Captains should maintain the quality of the bus. If the quality of the bus is not up to standards, you can contact our support and we will take proper action. Kindly note that after the trip ends you can rate the ride and leave feedback from the app.
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I haven’t received the OTP
Make sure to have a good network and start a new session to request the OTP. If the issue still exists, please contact our support team.
I can’t reset my password
If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.
How can I request a private bus?
Private buses are available within Cairo and for travel and should be requested at least 24 hours before the desired ride time. You can request a private bus by following the below: - Go to the side menu - Select "Private Bus" - Choose your pick-up ...
Is eating & drinking allowed on the bus?
For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team
What is the private bus waiting Policy?
The bus will be waiting 20 minutes after the start time of the ride until you got onboard. If you still need further assistance, Please contact our support team