How do I check my trip fare?

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• Why do I get charged for the trip even after buying the package?

  The package saves a specific discount, it might be part of the amount or all of it depending on the package discount or trip fare. If you still need further assistance, Please contact our support team

• My trip was cancelled by Swvl

  Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...

• Will my trip be on time or is any delay expected?

  We assure you that our main goal is to serve you on time and we try to avoid any problem that may cause a delay, but unfortunately, sometimes it is beyond our control. You will be notified regarding any expected lateness so please check your received ...

• How much do I have to pay the captain?

  You will pay the final amount after deducting any promo discount and wallet credit and adding any negative balance (debt) from previous rides. To check the final amount before confirming the booking, go to the "You pay" box. To check the amount for a ...

• If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?

  If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team