If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?

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• My trip was cancelled by Swvl

  Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...

• Can I pause my package or not use it for some trips?

  Yes, you can choose the rides you want to activate the package in when you choose the "Package" button before confirming the booking, noting that the package validity will not extend if you stopped using the package. If you still need further ...

• Why am I not able to resubscribe to the package even after utilizing all the package rides?

  You should first complete any trip you booked from the package to be able to subscribe again, the trip status should be "Completed" not "Booked". If you still need further assistance, Please contact our support team

• Why do I get charged for the trip even after buying the package?

  The package saves a specific discount, it might be part of the amount or all of it depending on the package discount or trip fare. If you still need further assistance, Please contact our support team

• Can I buy a package using cash?

  Unfortunately, you can not pay a cash package in the meantime and you can buy a package through your credit card or Farwy with code 7143. If you still need further assistance, Please contact our support team