Can I buy a package using cash?
Unfortunately, you can not pay a cash package in the meantime and you can buy a package through your credit card or Farwy with code 7143.
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If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?
If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team
How do I purchase/renew a package?
You can buy packages from the side menu, by selecting the package that fits your needs, and conveniently pay for it with a credit card, or cash payment through fawry with code 7143. If you still need further assistance, Please contact our support ...
Can I buy more than one package at a time?
Unfortunately, our system can only accept one package at a time. If you still need further assistance, Please contact our support team
I can’t buy a package by card
Make sure that the card supports online banking (not payroll or prepaid), only debit/credit cards are accepted. Make sure that you completed all the bookings in the old package before buying a new one. If the issue still exists, please contact our ...
I can’t apply the package
Make sure that you are using the latest version of the app and that you subscribe to the package. Also, make sure that the booking conditions meet the package conditions. If you still need further assistance, Please contact our support team