I can’t apply the package

I can’t apply the package

Make sure that you are using the latest version of the app and that you subscribe to the package. Also, make sure that the booking conditions meet the package conditions.

​If you still need further assistance, Please contact our support team

    • Related Articles

    • I can’t buy a package by card

      Make sure that the card supports online banking (not payroll or prepaid), only debit/credit cards are accepted. Make sure that you completed all the bookings in the old package before buying a new one. If the issue still exists, please contact our ...

    • How to apply promo code?

      Tap on ""Apply Promo Code"" before selecting ""Book"". You can also enter the promo code manually. If you still need further assistance, Please contact our support team

    • Package Types

      Packages shown to you are based on your previous rides and they're dynamic, you can choose the package from the list available on your account by following the below steps: - Go to the side menu - Select ""Packages"" - Choose the package that you ...

    • I can’t reset my password

      If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.

    • Can I subscribe the same package again?

      You can subscribe to the same package again if it's available or to another package once the first package expired or you completed the last trip from the current package. If you still need further assistance, Please contact our support team