Can I subscribe the same package again?
You can subscribe to the same package again if it's available or to another package once the first package expired or you completed the last trip from the current package.
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I can’t apply the package
Make sure that you are using the latest version of the app and that you subscribe to the package. Also, make sure that the booking conditions meet the package conditions. If you still need further assistance, Please contact our support team
Why am I not able to resubscribe to the package even after utilizing all the package rides?
You should first complete any trip you booked from the package to be able to subscribe again, the trip status should be "Completed" not "Booked". If you still need further assistance, Please contact our support team
Can I cancel a subscribed package and get refunded?
Unfortunately, that is not possible for the time being. Once a package is activated, it only becomes inactive when the packages rides are fully consumed or expired. If you still need further assistance, Please contact our support team
Package Types
Packages shown to you are based on your previous rides and they're dynamic, you can choose the package from the list available on your account by following the below steps: - Go to the side menu - Select ""Packages"" - Choose the package that you ...
Can I buy a package using cash?
Unfortunately, you can not pay a cash package in the meantime and you can buy a package through your credit card or Farwy with code 7143. If you still need further assistance, Please contact our support team