Why do I get charged for the trip even after buying the package?

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• My trip was cancelled by Swvl

  Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...

• Why am I not able to resubscribe to the package even after utilizing all the package rides?

  You should first complete any trip you booked from the package to be able to subscribe again, the trip status should be "Completed" not "Booked". If you still need further assistance, Please contact our support team

• If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?

  If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team

• What happens to my package or promo code if I missed a ride?

  Missed trips are automatically charged and the promo code or package on a missed trip will be considered as used. If you still need further assistance, Please contact our support team

• Can I cancel a subscribed package and get refunded?

  Unfortunately, that is not possible for the time being. Once a package is activated, it only becomes inactive when the packages rides are fully consumed or expired. If you still need further assistance, Please contact our support team