My trip was cancelled by Swvl

My trip was cancelled by Swvl

Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance.

​If you still need further assistance, Please contact our support team
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    • If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?

      If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team

    • How do I check my trip fare?

      You can check trip fare by going to the side menu then select "Your Trips" and swipe up and the trip details will appear. If you still need further assistance, Please contact our support team

    • How does my Swvl wallet work?

      When you book a trip the amount will be deducted automatically from your wallet. If you still need further assistance, Please contact our support team

    • How to delete my Swvl account?

      To delete your Swvl account: - Go to the side menu - Select "Privacy Center" - Select "Account Actions" - Select "Delete Account" - Add the reason for the deletion and tap on "Delete Account" If you still need further assistance, Please contact our ...

    • What are the health & safety precautions undertaken by Swvl?

      At Swvl, we try our best to take safety precautions to ensure everyone’s safety. Captains have direct instructions to wear masks all the time during the ride. The captain should advise the riders to use their masks as well however there is no ...