What are the health & safety precautions undertaken by Swvl?
At Swvl, we try our best to take safety precautions to ensure everyone’s safety. Captains have direct instructions to wear masks all the time during the ride. The captain should advise the riders to use their masks as well however there is no obligation.
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How to delete my Swvl account?
To delete your Swvl account: - Go to the side menu - Select "Privacy Center" - Select "Account Actions" - Select "Delete Account" - Add the reason for the deletion and tap on "Delete Account" If you still need further assistance, Please contact our ...
My trip was cancelled by Swvl
Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...
How does my Swvl wallet work?
When you book a trip the amount will be deducted automatically from your wallet. If you still need further assistance, Please contact our support team
How to find my pick up point from Swvl app?
From your Trip details: Select " To station" and open google maps while your Phone's GPS is on. Also, you can use your device's default map app to get the walking directions to the station. If you still need further assistance, Please contact our ...
How can I track my Captain on the Swvl app?
The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...