How does my Swvl wallet work?
When you book a trip the amount will be deducted automatically from your wallet.
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I'm unable to use my wallet balance
Please note that If the wallet amount was added after booking the trip, the wallet balance won't be deducted in the booking, to use the wallet balance you can book the trip after the balance is added. If you still need further assistance, Please ...
How to delete my Swvl account?
To delete your Swvl account: - Go to the side menu - Select "Privacy Center" - Select "Account Actions" - Select "Delete Account" - Add the reason for the deletion and tap on "Delete Account" If you still need further assistance, Please contact our ...
My trip was cancelled by Swvl
Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...
Can I add credits to my wallet via credit card?
To add credit to your wallet via credit card: - Go to the side menu - Select "Wallet" - Tap "Add Credit" - After putting the credit/debit you can top-up your wallet. The expiry date for the added amount will be one year after top-up. If you still ...
What are the available payment methods on the Swvl app?
You can pay via credit/debit card, wallet and cash only. If you still need further assistance, Please contact our support team