Will my trip be on time or is any delay expected?
We assure you that our main goal is to serve you on time and we try to avoid any problem that may cause a delay, but unfortunately, sometimes it is beyond our control. You will be notified regarding any expected lateness so please check your received notification and the live tracking on your app for any ride updates.
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If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?
If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team
How do I check my trip fare?
You can check trip fare by going to the side menu then select "Your Trips" and swipe up and the trip details will appear. If you still need further assistance, Please contact our support team
When can I book a trip for a specific day and time?
You can book your ride anytime before the pick up time, within 5 days before ride time in the intracity rides and 10 days in the travel rides. We advise to book your suitable ride in advance before the seats gets booked. If you still need further ...
What does "Around" mean, regarding the pickup time?
When you find the word "Around" at the pickup time, be aware that this means that your pick-up time may change to either 10 minutes late or 10 minutes earlier depending on the route. You will be notified of the confirmed pick up time 20 mins before ...
My trip was cancelled by Swvl
Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...