What is the Cancellation Policy?
- If you cancel the booking 2 hours before the pickup time, you will get a full refund.
- If you cancel within 2 hours of the pickup time, you will get charged the whole trip fare.
- If you booked a ride within 2 hours of the pickup time, you can cancel within 10 minutes and get a full refund.
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What is the private bus cancellation Policy?
The booking cancellation policy is as follows: - FREE cancellation before 12 hours - 50% refund between 6 to 12 hours - 0% refund within the last 6 hours If you still need further assistance, Please contact our support team
How to change my booking details?
You can only change your booking time and date by canceling your ride within the safe time of cancellation according to the below cancellation policy and book another trip with the new date and time. Cancellation Policy: - If you cancel the booking 2 ...
If I cancelled my ride, what happens to the promo code?
If you booked a trip and canceled it in the safe time (2 hours before the ride time) according to the cancellation policy, the promo code will be reverted back again for your next ride. If you still need further assistance, Please contact our support ...
What is the Luggage Policy?
Please note that it's allowed to have maximum 1 piece of luggage medium size or 2 pieces of luggage small size per rider in travel trips. You can book an extra seat for a big travel bag, and baby strollers aren't allowed. If you still need further ...
Why is a cancellation fee charged?
The ride was already planned and the captain drove to your station which cost fuel, energy and time. Also, since you cancelled your ride close to the ride time, other passengers weren't able to book the seat that you booked. If you still need further ...