Why is a cancellation fee charged?

Why is a cancellation fee charged?

The ride was already planned and the captain drove to your station which cost fuel, energy and time. Also, since you cancelled your ride close to the ride time, other passengers weren't able to book the seat that you booked.

​If you still need further assistance, Please contact our support team
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    • What is the Cancellation Policy?

      - If you cancel the booking 2 hours before the pickup time, you will get a full refund. - If you cancel within 2 hours of the pickup time, you will get charged the whole trip fare. - If you booked a ride within 2 hours of the pickup time, you can ...

    • What is the private bus cancellation Policy?

      The booking cancellation policy is as follows: - FREE cancellation before 12 hours - 50% refund between 6 to 12 hours - 0% refund within the last 6 hours If you still need further assistance, Please contact our support team

    • Why do I get charged for the trip even after buying the package?

      The package saves a specific discount, it might be part of the amount or all of it depending on the package discount or trip fare. If you still need further assistance, Please contact our support team

    • How to change my booking details?

      You can only change your booking time and date by canceling your ride within the safe time of cancellation according to the below cancellation policy and book another trip with the new date and time. Cancellation Policy: - If you cancel the booking 2 ...

    • Why do the prices change for the rides?

      Kindly note that the trip fee changes during peak hours, and the time of booking. If you still need further assistance, Please contact our support team