Booking Related Issues
My trip was cancelled by Swvl
Rides may get cancelled by Swvl due to unplanned circumstances. If you used package, the package trip will be reverted back to your account. If you used a promo code, it will be reverted back again on your usage allowance. If you still need further ...
I want to book a different vehicle/captain
Kindly note that you can't choose a specific vehicle or captain. If you still need further assistance, Please contact our support team
If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?
If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team
If I cancelled my ride, what happens to the promo code?
If you booked a trip and canceled it in the safe time (2 hours before the ride time) according to the cancellation policy, the promo code will be reverted back again for your next ride. If you still need further assistance, Please contact our support ...
How can I cancel the trip through the app?
You can cancel your booking by doing the following: - Go to the side menu and select 'Your trips' then 'Upcoming trips' - Open the ride you want to cancel - Swipe up and tap 'Cancel Booking' to confirm. If you still need further assistance, Please ...