Are pets allowed?

Are pets allowed?

Pets are not allowed in Swvl buses or cars in intracity trips, but they are allowed in travel rides as long as the pet is small, quiet, and inside a pet box. This is to deliver the most comfortable service to all rides on the bus.

​If you still need further assistance, Please contact our support team

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    • Are pets allowed in private rides?

      Yes, pets are allowed on private bus rides as long as the pet is small, quiet and should be inside a pet box. If you still need further assistance, Please contact our support team

    • Is eating & drinking allowed on the bus?

      For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team

    • Is the captain allowed to change the route?

      The pickup and the dropoff points are fixed while the route between them varies as the captain follows the GPS which shows the fastest routes. If you still need further assistance, Please contact our support team

    • What is the Luggage Policy?

      Please note that it's allowed to have maximum 1 piece of luggage medium size or 2 pieces of luggage small size per rider in travel trips. You can book an extra seat for a big travel bag, and baby strollers aren't allowed. If you still need further ...

    • The captain was smoking/eating during the ride

      Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ...