Is the captain allowed to change the route?
The pickup and the dropoff points are fixed while the route between them varies as the captain follows the GPS which shows the fastest routes.
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My ride took a longer route/time
The route the bus takes is not fixed, your bus will reach your pick up and drop off points, however the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please ...
What route would my bus take during the ride?
The route the bus takes is not fixed, your bus will reach your pick up and drop off points, however the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please ...
I didn't have change to pay to the captain
You can pay the amount to the captain on the next trip if you didn't exceed the limit of 280 EGP. If you still need further assistance, Please contact our support team
Are pets allowed?
Pets are not allowed in Swvl buses or cars in intracity trips, but they are allowed in travel rides as long as the pet is small, quiet, and inside a pet box. This is to deliver the most comfortable service to all rides on the bus. If you still need ...
Captain did not add/give the change
You can contact our support team for further assistance but please be sure of your wallet amount before leaving the bus. Kindly note that after the trip ends you can rate the ride and leave feedback from the app.