I can’t log in/ sign up using my Social Media account

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• I can’t reset my password

  If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.

• Can’t log in with my phone number

  Make sure the app is updated and that the social media account is active. Make sure to enable the connection between Swvl and your account. If the issue still exists, please contact our support team.

• I can’t use the promo code

  Make sure that the promo category meets the ride category and that you didn't consume all the trips using this promo code. In case you face any technical issue, please contact our support team to further assist.

• I can’t apply the package

  Make sure that you are using the latest version of the app and that you subscribe to the package. Also, make sure that the booking conditions meet the package conditions. If you still need further assistance, Please contact our support team

• How to delete my Swvl account?

  To delete your Swvl account: - Go to the side menu - Select "Privacy Center" - Select "Account Actions" - Select "Delete Account" - Add the reason for the deletion and tap on "Delete Account" If you still need further assistance, Please contact our ...