My package is not applicable on the ride
Please note that packages are only applicable on rides that are booked based on the following:
- Daily packages can only be applied on rides inside Cairo
- Travel packages can only be applied on travel rides
- Packages can only be applied on the cities mentioned on the package
- Packages can only be applied on only 4 rides per day, any ride booked after 4 rides on the same day will not be subject to package discount
In case you face any other issues unrelated to the above, please contact
our support team.
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Package Types
Packages shown to you are based on your previous rides and they're dynamic, you can choose the package from the list available on your account by following the below steps: - Go to the side menu - Select ""Packages"" - Choose the package that you ...
Can I use my regular package in a travel ride?
Please note that available packages are categorized based on your previous rides and they change depending on your usage. Please make sure you read all the package details before choosing the suitable one, as you won't be able to use regular packages ...
What happens to my package or promo code if I missed a ride?
Missed trips are automatically charged and the promo code or package on a missed trip will be considered as used. If you still need further assistance, Please contact our support team
If I cancelled a trip reserved using a package, will that be deducted from my package rides allowance?
If you booked a trip using package discount and canceled it in the safe time (2 hours before the ride time), the package will be reverted back again on your usage allowance. If you still need further assistance, Please contact our support team
Can I use a promo code with package?
You cannot use promo codes on rides where the package is enabled. If you still need further assistance, Please contact our support team