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I'm unable to use my wallet balance
Please note that If the wallet amount was added after booking the trip, the wallet balance won't be deducted in the booking, to use the wallet balance you can book the trip after the balance is added. If you still need further assistance, Please ...
What is the meaning of wallet credit and debit on the booking page?
Credit is the positive balance in your wallet which you can use to pay for your bookings, debt is the negative balance which you should pay in your upcoming booking. Your balance on the app can be negative if you have cancellation charges, missed ...
How does my Swvl wallet work?
When you book a trip the amount will be deducted automatically from your wallet. If you still need further assistance, Please contact our support team
Can I add credits to my wallet via credit card?
To add credit to your wallet via credit card: - Go to the side menu - Select "Wallet" - Tap "Add Credit" - After putting the credit/debit you can top-up your wallet. The expiry date for the added amount will be one year after top-up. If you still ...
Why do I have negative balance in my account?
Your balance on the app can be negative if you have cancellation charges, no-show charges or unpaid amount. If you have a negative credit amount, please check your past trips for canceled rides, missed rides, or unpaid rides. If you still need ...