Why do I have negative balance in my account?

• Related Articles

• I'm unable to use my wallet balance

  Please note that If the wallet amount was added after booking the trip, the wallet balance won't be deducted in the booking, to use the wallet balance you can book the trip after the balance is added. If you still need further assistance, Please ...

• How to delete my Swvl account?

  To delete your Swvl account: - Go to the side menu - Select "Privacy Center" - Select "Account Actions" - Select "Delete Account" - Add the reason for the deletion and tap on "Delete Account" If you still need further assistance, Please contact our ...

• I can’t log in/ sign up using my Social Media account

  Make sure the app is updated and that the social media account is active. Make sure to enable the connection between Swvl and your account. If the issue still exists, please contact our support team.

• Wallet balance expired

  If the credit was automatic compensation, it will be valid for 48 hours only, but the amount you added as extra cash to the captain or from your credit card it will be valid for 1 year. If you still need further assistance, Please contact our support ...

• What is the meaning of wallet credit and debit on the booking page?

  Credit is the positive balance in your wallet which you can use to pay for your bookings, debt is the negative balance which you should pay in your upcoming booking. Your balance on the app can be negative if you have cancellation charges, missed ...