Card Related
Why do I have negative balance in my account?
Your balance on the app can be negative if you have cancellation charges, no-show charges or unpaid amount. If you have a negative credit amount, please check your past trips for canceled rides, missed rides, or unpaid rides. If you still need ...
I want to change my payment method
The payment method can't be changed after booking, but you can cancel the trip and book another if the cancellation before 2 hours before the ride time. If you still need further assistance, Please contact our support team
I can’t add/ use the card
Make sure that: - The card supports online banking (payroll and prepaid cards are not accepted) only debit cards or credit cards are accepted - Card status is active. - Has enough balance for the trip. - Use the latest version of the app. If the ...
How to remove a credit/ debit card?
Go to the side menu, select "Payment", swipe the credit card to the left, tap on delete, then confirm. If you still need further assistance, Please contact our support team
How to add a credit/ debit card?
- Go to the side menu, - Select "Payment", choose "Add payment method", - Add card details, enter your card number, enter the expiration month and year, card holder name and CVV number. If you still need further assistance, Please contact our support ...
What are the acceptable cards?
We accept credit and debit cards only (not payroll or prepaid). Also please note you will be charged 1 EGP once you add your card info, and it will be refunded automatically within 24 hours as part of adding the card process. If you still need ...