Payment Related Issues
What are the available payment methods on the Swvl app?
You can pay via credit/debit card, wallet and cash only. If you still need further assistance, Please contact our support team
I missed my ride
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...
What is the meaning of wallet credit and debit on the booking page?
Credit is the positive balance in your wallet which you can use to pay for your bookings, debt is the negative balance which you should pay in your upcoming booking. Your balance on the app can be negative if you have cancellation charges, missed ...