Can I request a new line/timing?

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• How can I request a private bus?

  Private buses are available within Cairo and for travel and should be requested at least 24 hours before the desired ride time. You can request a private bus by following the below: - Go to the side menu - Select "Private Bus" - Choose your pick-up ...

• What is the rescheduling policy for private bus?

  You could request the ride time reschedule as long as your request was 12 hours before the ride and the new timing will be at least after 24 hours from re-scheduling the ride. If you still need further assistance, Please contact our support team

• How to request a specific driver?

  Unfortunately, you can't choose a specific captain but if you're used to booking a specific ride at a specific time every day you might find the same captain on the trip. If you still need further assistance, Please contact our support team

• I haven’t received the OTP

  Make sure to have a good network and start a new session to request the OTP. If the issue still exists, please contact our support team.

• How to add Saved Places?

  You can save your favourite locations which you usually book from or to, this will help you book your rides easier and faster, to save your favourite locations: - Go to the booking screen - Select "Saved places" - Select "Add a new location". - Move ...