Booking a Ride
Can I request a new line/timing?
Please fill in this form and the concerned team will work on your request as soon as possible. If you still need further assistance, Please contact our support team
How to add Saved Places?
You can save your favourite locations which you usually book from or to, this will help you book your rides easier and faster, to save your favourite locations: - Go to the booking screen - Select "Saved places" - Select "Add a new location". - Move ...
How to change my booking details?
You can only change your booking time and date by canceling your ride within the safe time of cancellation according to the below cancellation policy and book another trip with the new date and time. Cancellation Policy: - If you cancel the booking 2 ...
When can I book a trip for a specific day and time?
You can book your ride anytime before the pick up time, within 5 days before ride time in the intracity rides and 10 days in the travel rides. We advise to book your suitable ride in advance before the seats gets booked. If you still need further ...
How to request a specific driver?
Unfortunately, you can't choose a specific captain but if you're used to booking a specific ride at a specific time every day you might find the same captain on the trip. If you still need further assistance, Please contact our support team
How can I book a specific seat?
Please be assured that all of our buses are comfortable and qualified, you can choose your seat from one of the available seats once you ride the bus, choosing a specific seat earlier is not an available option in the meantime. If you still need ...
How can I book more seats/rides?
You can book more than 1 seat by tapping (+) in the seat box, you can book up to 2 seats in the same booking, to book more seats you can book up to 10 different bookings with total amounts less than 560 EGP, otherwise, you can book more seats and ...
How to find my pick up point from Swvl app?
From your Trip details: Select " To station" and open google maps while your Phone's GPS is on. Also, you can use your device's default map app to get the walking directions to the station. If you still need further assistance, Please contact our ...
How to book a ride?
To book a ride: - Select "Where to", and enter the destination you are going to - Select "From my location" and enter your pickup location -The app will provide you with all trips near the selected locations and the available timings will appear the ...