Booking Details
Can’t find the upcoming/past trips or can’t view trip details
Please make sure to have the last version of the app. If the issue still exists please contact our support team .
What is the maximum number of passengers in a bus?
Kindly note that the maximum number of riders depends on the bus model and ride type, but please be assured that we always prioritize your comfort If you still need further assistance, Please contact our support team
How can I check the bus amenities?
The amenities will appear before booking a ride, and will show you the bus type and whether it is airconditioned or not. If you still need further assistance, Please contact our support team
Where can I see my boarding pass?
The boarding pass is your booking number, you will need to give your boarding pass to the captain when you check in and out the bus for faster and easier process, you will be able to see your boarding pass in "your trips" , "upcoming" , The boarding ...
My ride took a long time to complete
The route bus takes is not fixed, your bus will reach your pick up and drop off points, however, the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please contact ...
How to get information about the captain and bus?
The captain and bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use the "Track Your Active Ride" option once the ride starts. If you still ...