My ride took a long time to complete

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• My ride took a longer route/time

  The route the bus takes is not fixed, your bus will reach your pick up and drop off points, however the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please ...

• What does "Around" mean, regarding the pickup time?

  When you find the word "Around" at the pickup time, be aware that this means that your pick-up time may change to either 10 minutes late or 10 minutes earlier depending on the route. You will be notified of the confirmed pick up time 20 mins before ...

• When can I see the private ride details?

  - Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...

• I can't track my ride on the app

  The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...

• When can I book a trip for a specific day and time?

  You can book your ride anytime before the pick up time, within 5 days before ride time in the intracity rides and 10 days in the travel rides. We advise to book your suitable ride in advance before the seats gets booked. If you still need further ...