Unable to Sign in/ Sign up
Can’t log in with my phone number
Make sure the app is updated and that the social media account is active. Make sure to enable the connection between Swvl and your account. If the issue still exists, please contact our support team.
I can’t log in/ sign up using my Social Media account
Make sure the app is updated and that the social media account is active. Make sure to enable the connection between Swvl and your account. If the issue still exists, please contact our support team.
Can’t select City/Country
Make sure to have the last version of the app. If the issue still exists, please contact our support team and we will get back to you the soonest.
I haven’t received the OTP
Make sure to have a good network and start a new session to request the OTP. If the issue still exists, please contact our support team.
I can’t reset my password
If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.
The Reset Password link is not working
Make sure to open the link as soon as possible as the link expires after some time. Make sure that you copy or click on the entire link not part of it, if the issue still exists please contact our support team.