Ride Policies
What are travel rest stations?
Please be assured that your comfort and safety are our priority. In travel rides, the captain will stop at the proper rest station which differs from one route to another. If you still need further assistance, Please contact our support team
What are the health & safety precautions undertaken by Swvl?
At Swvl, we try our best to take safety precautions to ensure everyone’s safety. Captains have direct instructions to wear masks all the time during the ride. The captain should advise the riders to use their masks as well however there is no ...
Is eating & drinking allowed on the bus?
For other riders' convenience, and to maintain neat and odorless buses; eating is not allowed on the bus. Drinking is only allowed from sealed containers. If you still need further assistance, Please contact our support team
Are pets allowed?
Pets are not allowed in Swvl buses or cars in intracity trips, but they are allowed in travel rides as long as the pet is small, quiet, and inside a pet box. This is to deliver the most comfortable service to all rides on the bus. If you still need ...
What is the Child Age Policy?
Children above 4 years are eligible for a separate seat, younger children are not obligated to have seperate seats If you still need further assistance, Please contact our support team
What is the Luggage Policy?
Please note that it's allowed to have maximum 1 piece of luggage medium size or 2 pieces of luggage small size per rider in travel trips. You can book an extra seat for a big travel bag, and baby strollers aren't allowed. If you still need further ...