The captain didn't wait at the pickup station

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• What is the Captain Waiting Policy?

  The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road constructions. If you still need further assistance, ...

• Is the captain allowed to change the route?

  The pickup and the dropoff points are fixed while the route between them varies as the captain follows the GPS which shows the fastest routes. If you still need further assistance, Please contact our support team

• I can’t reset my password

  If you log in with social media, you can’t reset your password through the app. If you didn't login with your social media account and the issue still exists, please contact our support team.

• What does "Around" mean, regarding the pickup time?

  When you find the word "Around" at the pickup time, be aware that this means that your pick-up time may change to either 10 minutes late or 10 minutes earlier depending on the route. You will be notified of the confirmed pick up time 20 mins before ...

• The captain was unprofessional

  We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.