Fares & Charges
How do I pay for my ride?
You can pay via credit card the amount will be deducted when you confirm the trip and you can pay by cash to the captain at the end of the trip. If you still need further assistance, Please contact our support team
I didn't have change to pay to the captain
You can pay the amount to the captain on the next trip if you didn't exceed the limit of 280 EGP. If you still need further assistance, Please contact our support team
Why do the prices change for the rides?
Kindly note that the trip fee changes during peak hours, and the time of booking. If you still need further assistance, Please contact our support team
Why is a cancellation fee charged?
The ride was already planned and the captain drove to your station which cost fuel, energy and time. Also, since you cancelled your ride close to the ride time, other passengers weren't able to book the seat that you booked. If you still need further ...
How do I check my trip fare?
You can check trip fare by going to the side menu then select "Your Trips" and swipe up and the trip details will appear. If you still need further assistance, Please contact our support team
How much do I have to pay the captain?
You will pay the final amount after deducting any promo discount and wallet credit and adding any negative balance (debt) from previous rides. To check the final amount before confirming the booking, go to the "You pay" box. To check the amount for a ...
Captain did not add/give the change
You can contact our support team for further assistance but please be sure of your wallet amount before leaving the bus. Kindly note that after the trip ends you can rate the ride and leave feedback from the app.