Booking Policies
Can I use the service if I am a foreigner?
Yes, but for travel rides (in Egypt) if you are a foreigner or non-resident you need to obtain a travel permit before boarding the bus. The travel permit can be issued from your Hotel or Travel Agency. If you need further assistance, please contact ...
What does "Around" mean, regarding the pickup time?
When you find the word "Around" at the pickup time, be aware that this means that your pick-up time may change to either 10 minutes late or 10 minutes earlier depending on the route. You will be notified of the confirmed pick up time 20 mins before ...
What happens to my package or promo code if I missed a ride?
Missed trips are automatically charged and the promo code or package on a missed trip will be considered as used. If you still need further assistance, Please contact our support team
What is the Captain Waiting Policy?
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road constructions. If you still need further assistance, ...
What is the Cancellation Policy?
- If you cancel the booking 2 hours before the pickup time, you will get a full refund. - If you cancel within 2 hours of the pickup time, you will get charged the whole trip fare. - If you booked a ride within 2 hours of the pickup time, you can ...