Ride Lateness and Tracking Issues
The captain is not answering his phone
Make sure you remove the (+2) before dialing. In case it's ringing and the captain isn't answering, please reach out to the support team for further action.
The captain didn't wait at the pickup station
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...
I can't track my ride on the app
The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...
My ride took a longer route/time
The route the bus takes is not fixed, your bus will reach your pick up and drop off points, however the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please ...
My ride is late
Captains have a 10 minutes margin of delay in case of any unexpected circumstances that include, but not limited to, traffic, road constructions, weather conditions, etc. If the bus lateness exceeds 10 minutes, please contact our support team.
Will my trip be on time or is any delay expected?
We assure you that our main goal is to serve you on time and we try to avoid any problem that may cause a delay, but unfortunately, sometimes it is beyond our control. You will be notified regarding any expected lateness so please check your received ...