Applying a Package
Can I use my regular package in a travel ride?
Please note that available packages are categorized based on your previous rides and they change depending on your usage. Please make sure you read all the package details before choosing the suitable one, as you won't be able to use regular packages ...
Can I use a promo code with package?
You cannot use promo codes on rides where the package is enabled. If you still need further assistance, Please contact our support team
I can’t apply the package
Make sure that you are using the latest version of the app and that you subscribe to the package. Also, make sure that the booking conditions meet the package conditions. If you still need further assistance, Please contact our support team
I can't find the suitable package type
Offered packages are being customized based on your previous trips to better serve your expectations. For example, to enjoy travel packages, you should have completed travel rides first. In case you face any technical issue, please contact our ...
Why should I use packages?
You can enjoy a special discount on the rides fare (Travel rides or Inside Cairo) by subscribing in the best package that suits you. More details can be found from the "Packages section" or upon reserving a ride. If you still need further assistance, ...
My package is not applicable on the ride
Please note that packages are only applicable on rides that are booked based on the following: - Daily packages can only be applied on rides inside Cairo - Travel packages can only be applied on travel rides - Packages can only be applied on the ...
Can I extend the validity period for my package?
Unfortunately, the expiry date was fixed starting from the first day you subscribed in and we can't change it. If you still need further assistance, Please contact our support team
Can I pause my package or not use it for some trips?
Yes, you can choose the rides you want to activate the package in when you choose the "Package" button before confirming the booking, noting that the package validity will not extend if you stopped using the package. If you still need further ...
How can I track the trips and validity days left on my package?
Go to the side menu and select "Packages", there you will find all details like the available trips and the number of days left on the package. If you still need further assistance, Please contact our support team
Package Types
Packages shown to you are based on your previous rides and they're dynamic, you can choose the package from the list available on your account by following the below steps: - Go to the side menu - Select ""Packages"" - Choose the package that you ...