Swvl

Recent Articles
Can I use the service if I am a foreigner?
Yes, but for travel rides (in Egypt) if you are a foreigner or non-resident you need to obtain a travel permit before boarding the bus. The travel permit can be issued from your Hotel or Travel Agency. If you need further assistance, please contact ...
When can I see the private ride details?
- Once the payment is done you will have a visibility on the ride details on the upcoming trips - Captain name is visible 6 hours before the ride time. - Plate number is visible 2 hours before the ride time. - Captain's phone number is visible 20 ...
What is the private bus waiting Policy?
The bus will be waiting 20 minutes after the start time of the ride until you got onboard. If you still need further assistance, Please contact our support team
What is the private bus cancellation Policy?
The booking cancellation policy is as follows: - FREE cancellation before 12 hours - 50% refund between 6 to 12 hours - 0% refund within the last 6 hours If you still need further assistance, Please contact our support team
What is the rescheduling policy for private bus?
You could request the ride time reschedule as long as your request was 12 hours before the ride and the new timing will be at least after 24 hours from re-scheduling the ride. If you still need further assistance, Please contact our support team

Popular Articles
My ride is late
Captains have a 10 minutes margin of delay in case of any unexpected circumstances that include, but not limited to, traffic, road constructions, weather conditions, etc. If the bus lateness exceeds 10 minutes, please contact our support team.
The captain is not answering his phone
Make sure you remove the (+2) before dialing. In case it's ringing and the captain isn't answering, please reach out to the support team for further action.
I can't track my ride on the app
The captain and the bus's information appear on the app after the captain confirms reaching the 1st pick up point on the trip (usually 15 minutes before the ride time) and you can use "Track Your Active Ride" option when the ride start. If you still ...
The captain didn't wait at the pickup station
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...
I missed my ride
The captain is required to wait only 1 minute for (Regular Ride), 2 minutes for (Travel Ride), captains have a 10 minutes margin of delay in case of unexpected circumstances like traffic and road construction. If you still need further assistance, ...

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