In Ride Issues
Is the captain allowed to change the route?
The pickup and the dropoff points are fixed while the route between them varies as the captain follows the GPS which shows the fastest routes. If you still need further assistance, Please contact our support team
What route would my bus take during the ride?
The route the bus takes is not fixed, your bus will reach your pick up and drop off points, however the route between the stations might change according to the traffic conditions, and GPS directions. If you still need further assistance, Please ...
How to report feedback about a captain/ride?
Kindly note that after the trip ends you can rate the ride from the app from 1 to 5, you can also leave detailed feedback. If you still need further assistance, Please contact our support team
The captain/bus info didn't match the app
When the ride starts, you will be able to see the captain’s name, bus model & license plate. Any changes to the trip will be communicated, such as trip transfer. Captains shouldn't use different buses or send someone else to do the ride on their ...
The condition of the bus wasn't good
Captains should maintain the quality of the bus. If the quality of the bus is not up to standards, you can contact our support and we will take proper action. Kindly note that after the trip ends you can rate the ride and leave feedback from the app.
Captain is playing loud music
According to our policy, the captain shouldn't turn on the radio or play music unless requested by one of riders. In case the music is too loud or you prefer to turn it off, please request so from the captain. If the captain disagrees, please contact ...
The captain was smoking/eating during the ride
Smoking isn't allowed on bus for the safety and convenience of our customers, if you noticed the captain or any other rider smoking, you can contact our support team and we will take proper action as soon as possible. Kindly note that after the trip ...
The captain's driving was unsafe
Captains should drive safely, ensuring riders feel comfortable and get the best experience. Kindly note that after the trip ends you can rate the ride from the app or you can contact our support team and we will take proper action with the captain. ...
The captain was unprofessional
We are very sorry for any inconvenience, you can contact our support team and we will take proper action with the captain. Kindly note that after the trip ends you can rate the ride and leave feedback from the app as well.