Buying a Package
How much would I save with packages?
The package saves a specific discount, it might be part of the amount or all of it depending on the package discount or trip fare. If you still need further assistance, Please contact our support team
Why do I get charged for the trip even after buying the package?
The package saves a specific discount, it might be part of the amount or all of it depending on the package discount or trip fare. If you still need further assistance, Please contact our support team
Can I cancel a subscribed package and get refunded?
Unfortunately, that is not possible for the time being. Once a package is activated, it only becomes inactive when the packages rides are fully consumed or expired. If you still need further assistance, Please contact our support team
Can I buy more than one package at a time?
Unfortunately, our system can only accept one package at a time. If you still need further assistance, Please contact our support team
Why am I not able to resubscribe to the package even after utilizing all the package rides?
You should first complete any trip you booked from the package to be able to subscribe again, the trip status should be "Completed" not "Booked". If you still need further assistance, Please contact our support team
Can I subscribe the same package again?
You can subscribe to the same package again if it's available or to another package once the first package expired or you completed the last trip from the current package. If you still need further assistance, Please contact our support team
I can’t buy a package by card
Make sure that the card supports online banking (not payroll or prepaid), only debit/credit cards are accepted. Make sure that you completed all the bookings in the old package before buying a new one. If the issue still exists, please contact our ...
Can I buy a package using cash?
Unfortunately, you can not pay a cash package in the meantime and you can buy a package through your credit card or Farwy with code 7143. If you still need further assistance, Please contact our support team
How do I purchase/renew a package?
You can buy packages from the side menu, by selecting the package that fits your needs, and conveniently pay for it with a credit card, or cash payment through fawry with code 7143. If you still need further assistance, Please contact our support ...
What are the available payment options?
You can buy the package via credit card or Fawry with code 7143. If you still need further assistance, Please contact our support team